Policies

  1. Reservations…

    To confirm a reservation we require your contact information, a valid credit card number on file, a non-refundable deposit and a signature on your rental contract. The deposit is equal to 30% of your order total and is applied towards your final balance. Your order will not be considered “reserved” until a deposit and signed contract are received. This also acts as a SECURITY DEPOSIT, in case of loss or damage to any equipment.

  2. Cancellations…

    Cancellation of any ORDER must be received 30 DAYS prior to function date (or to original date of set up) or a 50% charge will be applied to your credit card. Any ITEMS cancelled within 7 DAYS of the event date are subject to the balance being charged in FULL. Deposits are non-refundable.

  3. Pricing…

    All prices are based on a one day rate which includes pick up of the item the day before and drop off the day after the event. Pricing is based on a Customer pick-up/drop-off. Rental rates apply on all items whether used or not, so select carefully. Full payment must be made prior to delivery or at time of customer pick-up. All items are subject to availability at the time of booking. All prices are subject to change without notice.

  4. Delivery & Pickup…

    Delivery and pick-up are available. Call for pricing. All deliveries require a signature of a responsible party for verification of complete order being left. Deliveries are made to a street level location. There will be additional charges for deliveries which require delivering up or down steps or long distances.

  5. Set-up…

    We will set-up & tear-down all Marquee Frame Tents, all tent specific accessories and Dance Floors. We are available to set up chairs, tables and other items for an additional set-up and tear-down fee.

  6. Returns…

    Tables, chairs and other equipment must be folded and re-stacked by customer and ready for pickup in the same place as delivered. Linens must be returned dry and free of crumbs and decorations. All dinnerware, glassware, silverware, etc. must be completely rinsed food free and repacked in the same containers as delivered. A charge of $1.80 per dozen may be applied if items not rinsed.

  7. Loss or Damage…

    The customer is responsible for equipment from time of delivery or pick-up until picked up or returned. It must be protected from the weather and secure at all times. The replacement cost will be charged for items missing or damaged.

  8. Payment and Security Deposit…

    FULL or remaining PAYMENT is due 7 Days upon delivery or customer pick-up! We must receive payment before the items can be delivered or picked-up. Payments can be made by Interac e-Transfer, Credit Card (VISA, MasterCard only), personalized cheque with ID or cash.

    A valid Credit Card number and signature of cardholder is required upon booking, to hold your items. This also acts as a SECURITY  DEPOSIT, in case of loss or damage to any equipment.

  9. Permits…

    Customer is responsible for any and all permits which may be required.

Prices do not include HST.